Working Through a Course

Every course runs through the same four steps. Knowing what each one does — and what unlocks the next — explains almost everything that feels stuck.

The four steps

Across the top of your course page you'll see four steps, repeated as buttons along the bottom:

Learning Materials → Claim Credits → Complete Evaluations → Submit

Step	What you do
Learning Materials	Watch the videos and work through any interactive modules
Claim Credits	Choose which credits you're claiming for this course
Complete Evaluations	Finish the quizzes, surveys and evaluations on your list
Submit	Send in your completion and download your certificates

Use the buttons at the bottom to move between steps. Your progress saves as you go, so you can leave at any point and pick up later from the same link.

What unlocks each step

Steps that aren't available yet can't be clicked. This is behind nearly every "it won't let me continue" — the step isn't broken, something earlier is unfinished.

• Claim Credits opens once the required videos and modules are complete.
• Complete Evaluations opens once you've selected at least one credit — and, on a course that takes attendance, once you've been checked in.
• Submit opens once every quiz and evaluation on your list is finished. For a live course it also stays closed until the event date.

In the picture above only Materials is available — the other three are greyed out because the videos haven't been finished yet. As each step is completed the next one lights up:

So if a step is greyed out, work backwards: the thing blocking you is in the step before it. When a Video Won't Complete and Quizzes & Evaluations cover the two usual culprits.

Claiming a credit is not finishing the course

This one catches people out, so it's worth being clear about.

Selecting your credits at step 2 records what you intend to claim. It does not finish the course, and it does not produce a certificate. You still have to complete the evaluations and press Submit at step 4.

If you're sure you claimed your credit but no certificate ever appeared, this is almost certainly what happened. Go back into the course and work through the remaining steps.

Nothing is lost while you're partway through

Leaving a course half-finished doesn't cost you anything. Your videos stay watched and your quiz results stay recorded. Come back through your link whenever you're ready.

Videos don't move on by themselves

In a course with several videos, the player stops at the end of each one. It's easy to watch the first video, see its progress bar turn green, and assume the course is done.

Later videos stay greyed out until the ones before them are finished, so a fully green bar on a video you can still see doesn't mean you've finished the course. Check whether there are more videos in the list below or beside the player.

Checking in at a live event

Some in-person courses require a check-in scan before you can move past the credit step. If you attended but were never scanned, your course provider can check you in — see Getting Help.

Updating your name or details

Your course page has an Edit Profile link where you can correct your name and answer any registration questions the provider asks.

If your name is wrong, fix it before you download a certificate you intend to keep, and before your credit is reported to an accreditor. See Getting Your Certificate.

Related

• Your First Course, Start to Finish — the whole arc, if this is your first time
• When a Video Won't Complete — why a video shows as unfinished
• Quizzes & Evaluations — attempts, passing scores, and the Submit button
• Getting Your Certificate — what happens after you submit