LecturePanda Help

Appearance

What Your Learners See ​

You'll answer more questions about the learner side of LecturePanda than about your own. This guide walks the experience your learners actually get, so that when someone says "it won't let me finish," you already know where they are.

Registering doesn't create an account ​

This is the distinction behind most learner confusion, and it's worth getting straight before anything else.

Registering for a course creates a course profile, not a login. No password is set, and nothing appears at lecturepanda.com. The learner's way back in is the link emailed to them — a link unique to them, which returns them to exactly where they left off.

A LecturePanda account is separate and optional. A learner can create one at lecturepanda.com, and once their email is verified, every registration made with that address links itself to the account automatically.

That means there are several places a learner can type their email address, and they look alike but do different things:

Where they areWhat it does
Course registration page → "Already registered? Resend your link"Re-sends the course link for that course
The ? icon on a course pageSends a help request to you, the course admin
lecturepanda.com login → password resetOnly works if they have a full account
Contact form on lecturepanda.comReaches LecturePanda support, not you

A learner who has taken courses for years but never signed up will get no password-reset email, because there's no account to reset. (Nothing tells them so — we deliberately don't confirm whether an address has an account, since that would let anyone test which addresses exist.) Point them at the resend link on the course page instead, or at Sign Up if they want a permanent home for their history.

Learning History: the "my courses" page ​

Learners who do create an account get Learning History — every course they've registered for and every certificate they've earned, across every organization using LecturePanda, in one place. It's the answer to "is there somewhere I can see all my registrations?"

It's worth actively encouraging, especially for members who'll take many courses from you over the years. It turns "find the email" into "log in," and it means a lost inbox stops being your problem.

Two things to know:

  • It only shows courses tied to a verified email address. An account whose verification link was never clicked shows an empty history while the course link still works perfectly — that split is the giveaway. See Registration & Access.
  • Older courses registered under a different address won't appear until that address is added to the account and verified.

Moving through a course ​

A course has four steps, shown across the top and repeated as buttons at the bottom:

Learning Materials → Claim Credits → Complete Evaluations → Submit

The forward button carries a green chevron, the back button a black one. Steps that aren't available yet can't be clicked, and that's the mechanism behind almost every "it won't let me continue": the step isn't broken, something earlier is unfinished.

What gates each step:

  • Claim Credits unlocks when the required videos and modules are complete.
  • Complete Evaluations unlocks once they've selected at least one credit — and, if the course requires check-in, once they've been scanned in.
  • Submit unlocks when every quiz and evaluation on their list is finished. On a live course it also stays locked until the event date.

Claiming a credit is not completing the course

Selecting credits at step 2 records what a learner intends to claim. It doesn't finish the course, and it doesn't produce a certificate — the remaining steps still have to be walked.

If a learner insists they claimed their credit but you can see no completion and no certificate, this is usually what happened. Send them back in to work through the evaluations and submit.

Videos don't auto-advance

In a multi-video course the player stops at the end of each video. Learners frequently watch the first one, see the bar go green, and assume they're done. Later videos stay greyed out until the ones before them are finished, so an all-green bar on a video they can still see doesn't mean the course is complete.

Certificates ​

Certificates are generated the moment a learner completes their requirements and appear as download links on their completion step — one per credit earned, immediately, with no email to wait for.

That page stays available, so getting a certificate again means going back to it: through their own Learning History, through the link in any LecturePanda email they've received, or through a resend you trigger from the Registrants list. Certificate Issues covers the rest.

Name changes ​

A learner who changes their name — marriage, divorce, a correction — updates it themselves at lecturepanda.com under their profile, then updates the name on each existing registration individually so certificates regenerate correctly. You can also make the change for them from the Registrants list on each course.

Do this before they download a certificate they intend to keep, and before credits are reported to an accreditor.

Point learners at the right help ​

When a learner is genuinely stuck, the fastest route is usually you rather than us: you can see their registration, their video progress, their quiz attempts and their email history, and almost every fix is on your side.

Common Learner Issues is the page to keep open while you work — it's organized by what the learner reports, not by what's actually wrong, so you can start from their own words.

Hand it to them directly ​

Everything on this page also exists written to the learner, in Help for Learners — same territory, second person, and every page routes them back to you rather than to us. Share These With Your Learners lists the pages and has wording you can lift for your own emails.