Learners Not Receiving Emails

A registrant says they never got their confirmation, reminder, or receipt. Work from the single-learner case outward.

Start here: one learner, one missing email

1. Have them check spam and junk. Automated mail lands there regularly, especially the first message from a new sender.
2. Resend from the Registrants list. The @ button on the learner's row sends their access link from your email address instead of the LecturePanda system address, which often gets through when the automated message didn't.
3. Point them at their account. If they create an account at lecturepanda.com with the same email they registered with, their courses appear there and they don't need the email at all.

The email arrived but the links don't work

Some corporate, healthcare, and government mail systems strip or disable links in automated messages. The learner can copy the address out of the email and paste it into their browser, or you can resend from your own address with the @ button. See Registration & Access.

Several learners at the same email provider

If missing-email reports cluster on one provider — everybody at @icloud.com, say, while Gmail users are fine — that pattern points to an email authentication issue on the sending side rather than anything about those individual learners.

That's ours to fix, not yours. Contact support and include:

• The provider domain the reports share
• A couple of affected learner email addresses
• Roughly when they registered

Once it's resolved, learners who registered during the affected window may need their confirmation resent — the @ button on the Registrants list handles that.

Receipts specifically

If the email arrives but the receipt is missing or won't open, that's usually a missing organization logo rather than a delivery problem — see Registration Payments & Receipts.