Managing Registrations

Everyday registration tasks for course admins: sharing the right link, handling registrations for pairs, resending access, and removing participants.

Get the registration link for a course

Each course has its own public announcement page — the page a learner lands on to read the details and register.

1. Open the course in your admin panel
2. Go to the Lecture Tools tab
3. Under Information Tools, copy the announcement page URL

Send that link to learners (or to yourself, to walk through the experience as a test).

Share the full URL, including https://

Always share the complete link starting with https://. Links shared without the prefix fail in Safari for some users — see Registration & Access.

Short links you can print or say out loud

Both of those pages have a short form, and you create the code yourself. On the course's Lecture Tools tab, find Lecture Short Code, type the code you want — letters, numbers, and hyphens — and it's checked for availability as you type. Short codes are unique across all of LecturePanda, so the field tells you whether yours is free before you save it.

Saving gives you two links, each with a copy button:

Link	Where it takes the learner
/a/your-code	The announcement page, to read the details and then register
/r/your-code	Straight to the registration form, skipping the details

That's short enough for a slide, a printed flyer, or a conference handout. Pick /a/ when learners need to see what they're signing up for, and /r/ when they already know and you just want them registered.

Saying it out loud

For a podcast or a room full of people, even a short URL is awkward to dictate. Send them to /code instead and have them enter the code itself — it's one word to say and one word to remember. The short code screen shows you this wording once your code is saved.

Choose a code you'll still recognize next year

Codes are unique account-wide and tied to the course, so something like fall-update-2026 beats a code you'll have to look up. The Lecture Tools reference covers the field itself.

One link for all your courses

To share a single page listing everything you offer, use a Catalog: open any course → Publications tab → Share / Embed → copy the Direct Link, or grab the Embed Code to place the catalog on your own website. Catalogs update automatically as you publish new courses into them.

See the Publication reference for details.

Register two people together

When a pair (spouses, colleagues) wants to take a course together, there are two approaches — the right one depends on whether each person needs their own certificate:

• Separate registrations (recommended when each needs a certificate). Each person registers with their own email, works through the course independently, and earns their own certificate and completion record.
• One combined registration. Add extra registration fields (name + email) for the second person. Everything — course access, reminders, the certificate — stays tied to the primary registrant's email; the second person's info is recorded for your records only. Use this only when one shared completion record is fine.

Register someone yourself

There's no separate admin registration form — you use the same public one your learners do. Open the course's Lecture Tools tab, click through to the Registration Page, and fill it in on their behalf. They get the same confirmation email as anyone else.

Useful for a late registrant, someone who can't get the form to work, a VIP you're comping in, or a test run of your own course.

Enrolling a whole group

There's no bulk upload or batch enrol today. Send your list the registration link and let people sign up themselves — it's less work than entering them one by one, and it gets each person registered under their own email, which the platform requires anyway. Batch enrolment is something we're actively looking at.

Everyone needs their own email address

Two people can't share one. Progress, quiz scores, certificates and credit reporting are all keyed to the individual, and accreditors require credit to be reported per person — a shared address would break all of it.

When learners genuinely share an inbox — a practice office, a shared department account — the usual fixes are:

• Personal addresses for each person.
• Plus-addressing, if their mail system supports it: office+john@example.com and office+jane@example.com both land in office@example.com but count as distinct here. Gmail and Microsoft 365 both handle this.
• Individual work addresses, e.g. john.smith@example.com.

When someone genuinely has to retake a course

The same block stops a learner registering twice for one course, which is usually right — but not when a disciplinary requirement, a dual role, or an annual recertification means they legitimately need a second completion in the same year.

Plus-addressing is the workaround here too: john.doe+retake@example.com reaches the same inbox but counts as a new registration. On a paid course you'll need to take payment for the second registration separately.

Fix a wrong registration type

Someone who registered as the wrong type — an administrator who's also a PT, say — doesn't need to be deleted and re-registered. Open the Registrants list, click Edit Participant's Profile on their row, change the registration type and save. They immediately get access to the credits that type is offered.

One type per person, per course

A learner holds a single registration type at a time and can't claim two sets of credits by holding two. If your registration types overlap in content, switch them to the one that covers what they actually need.

What the buttons on a registrant's row do

Each row in the Registrants list carries a column of controls:

Control	What it does
Resend	Re-sends the registration email from noreply@lecturepanda.com
@	Opens your own mail client with their access link pre-written, for when automated mail is being blocked
Email history	Every message sent to them, with delivery, open, click and bounce events — see Emails LecturePanda Sends
Credit completion history	What they've claimed and what was reported
Impersonate	View the course exactly as this learner sees it — the fastest way to understand "it won't let me continue"
Mark complete	Manually complete a video for them, for the cases in Video Progress
Edit profile	Name, email, registration type and registration answers
Check-in	Toggle their arrival at a live event
Inactivate	Keep the record, mark it inactive
Sync status	For integrated accounts, what was pushed to your CRM and whether it worked

Resend a learner's access email

Every learner's registration email contains their personal link back into the course. To resend it, open the course's Registrants list and use the resend option on the learner's row — the @ button sends it from your own email address (useful when corporate filters block automated mail), and the profile (person icon) view lets you resend the standard access email.

Remove a participant from a course

You can remove a registrant yourself — no need to contact support:

1. Open the course's Registrants list
2. Find the participant
3. Click the red Delete Participant button

Typical reasons: a discount code was missed and the learner needs to re-register cleanly, someone registered for the wrong course, or a test registration needs clearing.

Delete vs. Inactivate

Delete removes the registration entirely — use it when the learner will re-register. Inactivate keeps the record for your history (e.g., tracking a no-show) but marks it inactive. Note that inactivating doesn't return the participant to your bank — see Billing.

Automated completion reminders

Learners who haven't finished are nudged weekly for up to 60 days, and each email carries that learner's own resume link rather than a generic one. Emails LecturePanda Sends covers the schedule, how to switch it off for a course, and why you shouldn't redirect learners to the registration page instead.