LecturePanda Help

Appearance

Emails LecturePanda Sends ​

LecturePanda sends a fair amount of mail on your behalf without being asked. Knowing what goes out, when, and to whom answers most "why did my learner get this?" questions — and stops you building a nudge the platform already sends.

What goes out, and when ​

EmailWho gets itWhen
Registration confirmationEvery registrantImmediately on registration. Carries their personal course link.
Starting soonRegistrants of a live or mixed courseAbout two hours before the start time. Home-study courses don't get one.
Completion remindersRegistrants who haven't finishedWeekly, for 60 days. Stops the moment they complete.
Long-term follow-upLearners who completedAt 3, 6 and 12 months, if you've built follow-up quizzes for those phases.
Catalog announcementsCatalog subscribersOn the schedule you set — see Publishing & Sharing.
Badge notificationLearners earning a Credly badgeOn issue. See Credly.
Speaker invitations and task remindersSpeakers you've addedWhen you invite them or assign material. See Speakers.
Invoices and low-bank noticesYour organization's adminsSee How Billing Works.

Everything learner-facing comes from noreply@lecturepanda.com. That's the address to have people whitelist, and the one to search for when someone says nothing arrived — see Learners Not Receiving Emails.

Completion reminders ​

The reminders are the ones you'll field questions about, so they're worth understanding precisely:

  • Weekly for 60 days, roughly eight or nine emails per person at most.
  • The clock starts the morning after a live event ends, or the morning after registration for a home-study course.
  • Only unfinished learners get them. Completing the course stops them; so does the recipient opting out via the link in the email.
  • Each one lists the learner's outstanding steps, marked complete or incomplete.

Send people back via their reminder email, not the registration link

Every reminder contains that learner's own resume link, which drops them exactly where they left off.

If you send your own nudge from your organization, point people at the link in the reminder they already have. Sending them to the course's public registration URL starts a new registration — a second profile, a second participant from your bank, and progress split across two records.

A learner who says they "keep getting emails about a survey they can't find" is seeing this working correctly: the survey is a step inside their course view, not something on a separate page, and the reminder is telling them that step is still open. The fix is to finish the course, at which point the reminders stop by themselves.

Turning reminders off for one course ​

Some courses shouldn't nudge anyone — a live webinar, for instance, where no-shows have no way to complete after the event and would otherwise be chased for two months.

Tick Disable Follow-Up Reminder Emails on the course's Details tab and the automatic reminders stop for that course only.

Resending a learner's access email ​

Three routes back in, in order of least effort for you:

  1. The learner does it themselves from the course registration page, which re-sends their access email.
  2. You resend it from the Registrants list — open the person's row and use the resend control. It re-sends from noreply@lecturepanda.com. See Managing Registrations.
  3. You email it yourself using the manual-send control, which opens your own mail client with the learner's link already in the message. Useful when the learner's mail provider is blocking automated mail but accepts a person-to-person message.

There's no bulk resend

You can't re-send confirmations to a whole registrant list in one action. For pre-event nudges, the automated schedule above is designed to do this job without anyone remembering to press a button.

If the manual-send control opens a blank page

It hands the message to whatever your computer has registered as its mail application. If nothing is registered — common on a machine using webmail in a browser — you'll get a blank window instead of a draft. Set your browser as the default mail handler, or use the ordinary resend instead.

Proving what was sent ​

Every registration keeps a full email history, reached from the person's row in the Registrants list. For each message it records the delivery events reported back by the mail system:

  • Sent and delivered
  • Opened, and any links clicked
  • Bounced, with the reason — a hard bounce usually means the address is wrong
  • Marked as spam, or unsubscribed

This settles the "I never got anything" conversation quickly, and it distinguishes the two cases that need completely different responses: mail that never arrived (a delivery problem — see Learners Not Receiving Emails) and mail that was delivered and opened but not acted on.

It's also what to check when a learner discovers months later that a credit never registered: the history typically shows weeks of reminders, delivered and opened.

What you can change ​

Most of the automatic mail is fixed, but three things are yours:

  • Additional Info on the Details tab is included in reminder emails and in catalog listings — the place to put parking instructions, a dress code, or what to bring.
  • Location, conference line and webinar link on the Details tab populate the event emails. A missing webinar button in a "starting soon" email almost always means the Webinar Link field is empty or no webinar service is connected — see Webinar Integrations.
  • Anything genuinely custom is a job for Zapier, which can fire your own email on registration or completion — a welcome message, next steps, related courses.